Refund & Cancellation Policy
Booking & Payment
All Reiki sessions with Yōsei Healing 妖精, facilitated by Gabrielle Spooner, must be booked in advance via email at yōsei.healing@gmail.com. Payment is required at least 48 hours before your appointment to secure your session.
Cancellations
If you need to cancel or reschedule, please provide at least 24 hours’ notice via email.
Cancellations made with less than 24 hours’ notice may be non-refundable, at the discretion of Gabrielle Spooner.
Sessions missed without notice are non-refundable.
International clients should consider time zone differences when notifying of cancellations.
Refunds
Payments for Reiki sessions are refundable if the session is cancelled with at least 24 hours’ notice.
If a session is cancelled due to Gabrielle Spooner’s unavailability (e.g., illness or emergency), you will receive a full refund or be offered an alternative appointment.
Refunds are processed via the original payment method, within 7–14 days, and may take longer for international banking transactions.
Online Sessions
Online Reiki sessions follow the same cancellation and refund terms as in-person sessions.
Clients are responsible for ensuring a stable internet connection for online sessions. Yōsei Healing 妖精 is not responsible for interruptions caused by client-side technical issues.
Important Note
Reiki is a complementary, energy-based healing practice and is not a substitute for medical or psychological treatment. Refunds apply only to the session itself, and each person’s experience may differ.